KYC Policy

Overview

The Company adheres to and follows the "Know Your Customer" (KYC) principles to prevent financial abuse and money laundering through customer identification and due diligence.

The Company reserves the right to request KYC documents at any time to verify the user's identity and place of residence. If identity cannot be adequately verified — or for another reason at the Company's discretion — we may restrict access to the services, payments or withdrawals and act within the legal framework.

Due diligence approach

We apply a risk-based approach: we carry out strict due diligence and ongoing monitoring for every customer and transaction. In line with anti-money-laundering rules we apply three levels of due diligence based on risk, transaction type and customer profile:

• Simplified Due Diligence (SDD) — for extremely low-risk transactions below the threshold.
• Standard Due Diligence (CDD) — the usual identification and verification procedure applied in most cases.
• Enhanced Due Diligence (EDD) — for high-risk customers, large transactions or special cases.

Mandatory KYC cases

In addition to the above, the user must complete the full KYC process in the following case:

• When attempting or completing any transaction deemed suspicious.

During the KYC process the user must:

• provide their basic personal details;
• upload the following documents: a government-issued photo ID (front and back, depending on type); a selfie holding the same ID.

KYC process guidelines

1. Identity document

• must contain a signature;
• the name must match the customer's name;
• the document must not expire within three months;
• the document holder must be at least 18 years old.

2. Selfie with the ID

• the person in the selfie must match the ID;
• the ID must be exactly the same as the one submitted under "Identity document" (same photo and document number).

KYC process notes

• If the KYC process fails, we record the reason and a customer support ticket is created in the system.
• We provide the ticket ID and an explanation to the user.
• Once all required documents have been received and verified, the account is approved.